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FAQ

Frequently Asked Questions

How can I contact MyGoldenChapter?

You can email us at info@mygoldenchapter.com where our customer service team will be happy to help you with whatever you need!

What type of payment methods are accepted?

We accept Visa, Apple Pay, Mastercard, Discover, Amazon Pay, Google Pay, Shop Pay, Union Pay, American Express, PayPal but feel free to contact us for other payment options.

How long will it take to receive my order?

Once shipped, the average delivery time is 7-14 business days, depending on where in the world. you are located.

When will my order ship if I buy today?

The processing time for orders is usually 2-4 business days. We may be running under minor delays due to the high volume of orders we are receiving, so if you do not receive your tracking information within 1-3 days, please do not worry.

I have entered an out-dated, or incomplete address. What should I do?

If you think, or know, you have entered the wrong shipping address, please get in contact with our support team as soon as you can.

How can I track my order?

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 7 business days, please contact us at info@mygoldenchapter.com.

How can I get a refund?

If for any reason you are not completely satisfied with your purchase, within 30 days of receiving your order, we will refund your purchase and send you return instructions.

What if I couldn't find my question?

If your important question was not answered, please do not hesitate to contact our support team at info@mygoldenchapter.com or from the live chat at the left, we would love to further assist you with anything you need.